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Senior Specialist, B&P Network Quality (B&P TSM) Bélgica

  • Brussels
  • Inscripción cerrada
  • 13 inscritos

Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - No se requiere experiencia

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Toyota Motors Europe

Job Description

Within Toyota Motor Europe (TME), The Body & Paint Network Quality Team deals with the strategic and operational areas affecting the collision repair business of Toyota Authorised Repairers around Europe. 
The main focus area of the team is B&P TSM (Toyota Customer Service Management), which is the implementation of Toyota Production System methodologies and principles at the repairers’ body & paint workshops. It defines the ideal state for B&P operations and is used to identify the improvement areas. The role of the B&P Network Quality Team is to help national marketing and sales companies (NMSC’s) build a master plan for collision business and lead B&P TSM implementation across the European Network via NMSC’s key staff. Parallel to the implementation, the team continuously updates and improves the program as well. 
TSM aims to increase the efficiency and productivity of the Authorised Repairers, to improve Customer Satisfaction and create new business opportunities through efficient & consistent processes. 
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 25/10/2012


Your Responsabilities

You are in charge of leading and coaching the B&P Network Development (TSM/ Kaizen - continuous improvement) teams at the NMSCs 
You assess NMSC’s existing profile regarding the collision business in order to help them build a master plan
You develop, own and implement the B&P TSM programme pan-European wide and support its proper roll-out in the different countries 
You take care of ongoing developments of the B&P TSM programme, training and support tools 
You investigate and explore new ways / methods / tools of implementing B&P TSM 
You serve as the B&P TSM instructor towards NMSC and Retailers, focusing on continuous improvement, coaching and guidance via on-the-job training 
You provide TME management with regular updates on B&P TSM implementation 
You liaise with other Groups, Divisions and Departments to ensure B&P TSM is integrated consistently with other TME programmes e.g. training, customer satisfaction, general jobsTSM etc 
You represent TME on TSM matters with the Japanese Head Office (TMC) and other parties. 


Your Profile

University degree or Bachelor 
Minimum 3 years of experience, with good knowledge of the collision repair techniques 
Strong leadership skills 
Autonomous and flexible 
Excellent communication and relationship building skills 
Professional planning, organizational and business consultancy skills (Project Management) 
Training skills, presenting skills 
Willingness to travel up to 30% maximum
  • Área

    Calidad, I+D, PRL y medio ambiente

  • Categoría o nivel


  • Nº Vacantes


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