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Senior Supervisor French and English Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 2 inscritos

Jornada sin especificar - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

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Comparte:

Empresa

Page Personnel

International Service Centre, specialized in corporate training solutions. For one of our clients with an international service centre in Barcelona, we are looking for a Senior Supervisor with a Native level of French and English to manage a team of Administrators, coordinate Administration activities and to be the face of the company towards the client. The role includes a varied range of activities. You will enjoy a pleasant, comfortable open plan office, and a dynamic international team
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 16/09/2019

Funciones

 * Manage and control.
 * Training Administration aspects of a project, ensuring that defined and agreed deliverables are produced according to agreed schedules.
 * Ensure strong employee engagement within the team including: day to day oversight,motivation, conflict management, training, wellbeing and performance, by providing coaching and skill development.
 * Being responsible for quality supervision by listening to calls, monitoring all types of transactions and providing feedback to agents.
 * Ensure appropriate performance management actions are taken.
 * Taking ownership of escalated key points and provide updates to the team manager on any issues.
 * Recommending and implementing new strategies to improve efficiency and provide excellent customer service.
 * Developing /maintaining proactive/effective business relationships, both internally andexternally to ensure a seamless delivery of service.
 * Be involve on Financial tracking: Budget Control /Forecast.
 * Ensure proper communication / benchmarking and knowledge sharing between project teams.
 * Attend and be prepared to lead internal and external meetings (including customer requirement gathering and presentations) and record notes/actions of meetings where formal records are required.

Requisitos

 * Experience in a similar position, previous experience in French market.
 * Experience in customer service, LMS administration, BPO, training and development.
 * Excellent skills in Microsoft Office tools.
 * Excellent language skills in French and English.

Personal Skills

 * Delegation
 * Prioritization
 * Knowledge of team strengths
 * Task & issues tracking
 * High communication skills
 * Process oriented
 * Train and coach
 * Resilience

Se ofrece

* Permanent contract
 * Salary: 25-30K (incl. benefits like language courses, restaurant tickets)
 * Induction training of 2-3 weeks
 * Management of team of 8 agents
 * Working hours: Monday to Friday 9:00-18:00 (incl. 1,5 hours break)
 * Extra payment (120€/day) plus one free day when working on Spanish/Catalan public holidays (you will follow the French calendar)
 * 23 vacation days
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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