Service Account Representative
Based in our Arganda del Rey office we are seeking an enthusiastic and customer-oriented
Service Account Representative
to be the main customer contact for Technical Service matters.
This will include facilitating our service sales growth ambition through account management, sales opportunity analysis, management of service contracts, service coordination and customer support. You will be offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.
What your key tasks and responsibilities will be: - Provide input to the preparation of the sales strategy by using internal and external data sources.
- Analyse and follow up sales opportunities and promote services based on customer information, together with the Technical Account Managers and Technical Key Account Managers.
- Manage customer relationships from an operational perspective through structured communication.
- Analyse and follow up customer satisfaction results together with the technical sales functions
- Coordinate and follow up the service events with customers
- Support the preparation of service contract execution and confirm resources for delivery of services and service delivery control
- Coordinate and follow up service contract execution and service contract fulfilment
Requirements:
- Minimum BA education background in Business Administration or Engineering
- A minimum of 3 years of experience in sales administration/service areas, having had contact with customers
- Excellent communication skills both verbal and written
- Fluency in English and Spanish
- Good attention to details to administrative tasks, results driven attitude
- Organised and systematic approach
- Ability to multitask
- You are a team player, able to collaborate with different departments
- Excellent customer orientation
- Ability to travel 25% of the time
- A fantastic long-term opportunity to be part of an international company with a secure background
- The ability to progress in the role, career opportunities
- Excellent benefit package (health insurance, life insurance, pension contribution)
- Great working environment
   
Tetra Pak is the world's leading company for food processing and packaging solutions. Working closely with our customers and suppliers, we provide safe, innovative and environmentally sound products that each day meet the needs of hundreds of millions of people in more than 170 countries around the world. With close to 22,000 employees based in over 85 countries, we believe in responsible industry leadership and a sustainable approach to business. Our motto, "PROTECTS WHAT'S GOOD,"(tm) reflects our vision to make food safe and available, everywhere.
More information about Tetra Pak is available at www.tetrapak.com
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