Service Delivery Administrator Barcelona

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Service Delivery Administrator Barcelona


  • Barcelona
  • Inscripción cerrada
  • 2 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

Important company in the industrial sector with a large international presence located in the Maresme area.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 30/07/2021

Funciones

An important company in the industrial sector with a large international presence is looking for a Service Delivery Administrator to join their staff.

 * Drive standardization of excellent customer service.
 * Drive adoption and training on standard end-user applications.
 * Standardization of hardware and software across global region and platforms.
 * Business applications knowledge holder.
 * Act as the PR (Public relations) for Technology.
 * Provides Helpdesk support.
 * Enforce and maintain the Technology policies.
 * Collaborate with other Technology departments on new projects and deployments, as well as tasks required to maintain business continuity.
 * Attend the tickets created on the Helpdesk portal.
 * Have a direct interaction with the end user to understand their needs.
 * Document solutions and procedures.
 * Identify improvement areas.
 * Provide online and in person workshops.
 * Manage data confidentiality and integrity.
 * Develop strong relationships with end users and associates.
 * Work though proper and established Change Management procedures.
 * Collaborate with Vendors and third-party support.
 * Look for continuous professional learning and growth.
 * Provide assistance for Infrastructure related tasks.
 * Create standard and custom reports.
 * Support mobile and telephony solutions.
 * Manage and review end user options on O365.

Requisitos

 * Customer focused.
 * Team work and cross-area collaboration.
 * Standard process oriented.
 * Helpdesk experience.
 * Computer science degree.
 * Network knowledge and skills.
 * Active Directory knowledge and skills.
 * Database knowledge and skills.
 * Windows environment knowledge and skills.
 * Hardware management.
 * Software management.
 * Patching and upgrade process knowledge.

Se ofrece

Oportunidades de carrera y desarrollo profesional
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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