Service Delivery Manager - Hybrid - International Company España

Descripción de la oferta

Duración de la oferta: hasta el 20/04/2026.

Funciones

Support and oversee the delivery of roadmap for a value stream in the Digital hub team.
Manage the day
to
day development and support services, provided by offshore 3rd party teams
Create and maintain delivery plans, roadmaps, and release schedules.
Facilitate Agile ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives) .
Lead and drive all aspects of project delivery ensuring that key time, quality and cost milestones are achieved.
Conduct regular project team meetings with key internal and external stakeholders as appropriate to ensure that projects stay on track
Use appropriate Agile methodologies (Scrum or Kanban) , lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices.
Define and agree delivery plans and roadmaps for all the projects planned throughout the year.
Managing team resources, monitoring progress, tracking metrics and identifying risks early on before they become serious problems.
Lead the collaborative, dynamic planning process
prioritising the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, team, and the business.
Continuous Learning and growth in Agile DevOps.
Identify areas for improvement and come up with a plan to ensure that the performance gaps are addressed and closely monitored
Focus on the deliverables, the business needs, the team's productivity and the removal of all blockers to ensure the project's success.
Producing governance reports, managing budgets and risk management
reporting monthly on the performance of the value stream.
Oversee the day
to
day operations of live services, ensuring their availability, reliability, and performance meet expected standards.
Collaborate closely with operational leads to address operational issues, manage SLAs, and mitigate risks.
Identify opportunities to implement efficiency improvements.
Close collaboration with the Product owners to deliver the product roadmap and co
ordinate with the technical teams.
Close collaboration with team in ensuring continuous improvements.
Close collaboration with Operations lead in implementing and ensuring key controls are in place for the value stream.

Requisitos

Qualifications
Any project management qualification
Agile Certifications preferred
ITIL desirable but not essential
Must have:
Excellent delivery focus and drive
Direct experience of IT Applications and related project delivery, including business change elements
Proven track record in delivering IT Application projects and managing virtual and distributed IT teams (including suppliers and third
party resources)
Proficient with project planning tools
MS Project, JIRA, Confluence.
Project financial management
Good communication skills to effectively manage relationships with external suppliers, internal customers and senior management
Experience of working in a global team and proven ability to address issues and challenges associated with global working, varied time zone and geographical distance
6+ years of project management experience.
Proficient in English language.
Create reports and presentations for Senior Management.
Agile DevOps experience.
Familiarity with ITIL frameworks and best practices for service delivery and operations.
Preferred:
Experience in managing live services or IT operations, including incident management, problem management, and change management processes.
Good understanding of Applications Technology, with the ability to credibly challenge technical teams.
Good understanding and experience of applications in one or more of the following functional areas, specifically CRM, Digital, Back Office (HR, finance, legal) and information management and BI.
Experience of managing multi
regional projects and deployments into multiple countries
Mandatory Attitudes and Behaviours:
Proactive
Solution and delivery oriented
Analytical and strong attention to detail
Pragmatic
able to balance competing pressures and influences
Good communication style able to influence business decisions
Able to work with staff at senior and junior levels and from a range of cultural backgrounds
Able to engage, enthuse and motivate teams and individuals
Eager to learn new products and new ways of working.

Se ofrece

Hybrid model and flexible schedule
Ticket Restaurant
Health Insurance
Bonus
International environment with growth opportunities