Service Delivery Manager Barcelona


  • Barcelona
  • Hace 5 horas (Actualizada)
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 8 años de experiencia

Inscribirme en esta oferta

Comparte:

Empresa

MICHAEL PAGE

Multinational Company
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 06/09/2019

Funciones

We are looking for a Service Delivery Manager to be part of a great team working with Artificial Intelligence, Office IoT, Big Data and Cloud Solutions.


Description

* Service owner for Centre Technology services listed above but not limited to
 * Full understanding of the current operation of the service from a technical and process perspective
 * Define and monitor business and technical KPI's for service performance
 * Work closely with IT Helpdesk
 * Oversee L3 support activates together with operations teams
 * Single point of contact for IT Helpdesk
 * Work closely with service provider
 * Establish and monitor SLA's with service providers
 * Liaison to ensure technical escalations are followed
 * Participate in service contract reviews and propose improvement areas


Profile

* Minimum qualification: Engineering or BSc Degree (TIC, industrial, etc.). 

 * Minimum 10 years in IT Service Delivery roles.
 * Good negotiation, communication and presentation skills.
 * Exposure and working level knowledge of working with and interfacing to global delivery teams
 * Excellent English communication and executive level presentation skills.
 * Proven ability to develop strong relationships with stakeholders both internally and externally
 * Good commercial understanding of how to minimise costs/effort whilst delivering risk acceptable and robust solutions.
 * Organised and analytic mind-set.
 * Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience.
 * Thrive in an entrepreneurial 'tech-start-up' team culture
 * Dynamic working approach, 'agile' rapid delivery approach to planning projects, and the ability to think innovatively to solve problems


Job Offer

Career progression.

Requisitos

We are looking for a Service Delivery Manager with more than 10 years of experience to be part of a great team working with Artificial Intelligence, Office IoT, Big Data and Cloud Solutions. 

Se ofrece

Bonus
  • Área

    Tecnología e informática

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

Más ofertas para ti

Service Manager / Preventa Sistemas y Redes

Michael Page

Barcelona España

Hace 29 horas

Inscríbete
Digital Analytics Consultant

Talent Search People

Sant Joan Despí - Barcelona España

Hace 29 horas

Inscríbete
Technical Manager

Michael Page

Barcelona España

Hace 5 horas

Inscríbete
Team Leader Java

Krell Consulting & Training

Barcelona España

Hace 5 horas

Inscríbete
Site Reliability Engineer

Michael Page

Barcelona España

Hace 29 horas

Inscríbete
Perfil delivery de proyectos 08515/291

ADECCO

Barcelona España

Hace 5 horas

Inscríbete
Project manager

Michael Page

Barcelona España

Hace 5 horas

Inscríbete
IT Customer Service English+French+Español

Talent Search People

Barcelona España

Hace 5 horas

Inscríbete
Key Account Manager Software (Target Aseguradoras)

Michael Page

Barcelona España

Hace 5 horas

Inscríbete



Inscribirme en esta oferta
Inscribirme en esta oferta

Para crear una alerta debes iniciar sesión o regístrate