Service Desk Analyst Dutch & French Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 12/01/2018.

Funciones

French and Dutch speaking Service Desk Analysts! For our multinational client in Barcelona we are recruiting experienced Service Desk Analysts to support to European Operations within PageGoup SSC.


Description

Your responsibilities:

The Service Desk Analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities:

 * Re-coding / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)
 * Call analysis / identification / handling and troubleshooting (most issues will require the ability to shadow / connect to the customers desktop and navigate to understand the issue / request
 * Provide excellent Customer support
 * Follow up and solving complex IT incidents
 * Escalate incidents to Level 3 when unable to resolve
 * Responding to incoming emails and calls
 * Ensuring that service quality levels meet expectations

This is part of the ongoing internal training and development of the EMEA Service Desk team.


Profile

Your profile:

 * We are looking for a Team player with a fluent level of Dutch and French plus a high level of English
 * 2 years of experience in a similar role / environment - Help desk, Service Desk, Technical Support (Level 1-2) 
 * Experience with Service logging / ticketing tools and remote accessing customers desktop
 * Good knowledge of Windows 7 and Office
 * Previous Customer Service experience


Job Offer

We are offering you a multicultural environment with career development possibilities, a competitive salary as well as flexibility and work-life-balance.

Requisitos

We are looking for a Team player with a fluent level of Dutch and French plus a high level of English
2 years of experience in a similar role / environment - Help desk, Service Desk, Technical Support