Service Desk Analyst French or Italian (w/m) Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 18/12/2018.

Funciones

Do you see yourself as a high-performing, enthusiastic and talented individual with lots of drive and ideas to achieve big things? Page Group offers you the opportunity to be part of the new Shared Service Centre in international Barcelona and to join one of the world's best knows and most respected recruitment consultancies. Service Desk Analyst French or Italian for European Countries within PageSSC


Description

* Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request)
 * Call recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)
 * Call escalation
 * Call prioritisation
 * Call resolving (where possible)
 * Call closing and confirmation with the user
 * Gathering of missing information concerning issues / incidents


Profile

* To be fluent in written and oral English and either Italian or French (another EU language is a plus)
 * Extremely strong customer service skills (most interaction with customers is undertaken over the telephone so analysts must be a able to articulate clearly and with confidence
 * Ability to communicate with customers at all levels including Executive Board Level
 * Ability to handle demanding customers in a pressurised environment
 * 1 year + experience working within service desk / customer service environment


Job Offer

Oportunidades de carrera y desarrollo profesional

Requisitos

Service Desk Analyst French or Italian (w/m)