Service Desk Analyst (French) - PageGroup Shared Service Centre Barcelona


  • Barcelona
  • Hace 22 horas
  • 0 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Empresa

Page Personnel

PageGroup Shared Service Centre.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 08/09/2017

Funciones

Service Desk Analyst with French for international projects within PageSSC.

Good opportunity to be part of international team involved in projects for EU market.


Description

The support analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities:

 * Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD).
 * Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request).
 * Provide Excellent Customer Support.
 * Follow up and solving complex IT incidents.
 * Escalate incidents to Level 3 when unable to resolve.
 * Responding to incoming emails.
 * Ensuring that service quality levels meet expectations.

This is part of the ongoing internal training and development of the EMEA Service Desk team.


Profile

* Experience with Service logging / ticketing tools.
 * Good knowledge of Windows 7 and Office.

 * Previous customer service / support experience.

 * Technical academic background.

 * High level in English.


Job Offer

* Career Plan.

 * International growing environment.

 * Top Employer Company.

 * Good work environment.

 * Benefits (Tickets Restaurant, Health Insurance, Life Insurance).

Requisitos

Experience with Service logging / ticketing tools.
Good knowledge of Windows 7 and Office.
Previous customer service / support experience.
Technical academic background.
High level in English.
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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