Service Desk Analyst Italian (6 months Temporary Position) Barcelona


  • Barcelona
  • Hace 7 horas
  • 3 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Empresa

Page Personnel

Shared Services Centre

https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 09/02/2018

Funciones

Great Opportunity for It Talents with Italian! We are looking for experienced Service Desk professionals who want to start a new challenge in an international environment, working on EU-projects in Barcelona - PageSSC.


Description

Your responsibilities:

The Service Desk Analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities:

 * Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)
 * Call analysis / identification / handling and troubleshooting (most issues will require the ability to "shadow" / connect to the customers desktop and navigate to understand the issue/request)
 * Provide Excellent Customer Support.
 * Follow up and solving complex IT incidents.
 * Escalate incidents to Level 3 when unable to resolve.
 * Responding to incoming emails.
 * Ensuring that service quality levels meet expectations.

This is part of the ongoing internal training and development of the EMEA Service Desk team.


Profile

Your profile:

 * We are looking for a Team player with a native level of Italian plus a high level of English
 * 2+ years of experience in a similar role - Help desk, Service desk, Technical Support (Level 1-2)
 * Experience with Service logging / ticketing tools
 * Good knowledge of Windows 7 and Office
 * Previous customer service experience


Job Offer

What we are offering you:

 * Working in a young and multicultural environment (more than 30 nationalities and languages spoken) with great team spirit
 * Career development opportunities
 * Competitive salary based on skills and experience
 * Flexibility and work-life balance

Requisitos

We are looking for a Team player with a native level of Italian and high level of English
2+ years of experience in a similar role - Help desk, Service desk, Technical Support (Level 1-2)
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    2

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