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Service Desk Analyst -Native level English (f/m) Barcelona


  • Barcelona
  • Hace más de 100 días
  • 4 inscritos

Jornada sin especificar - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

Cerrada Inscripción

Comparte:

Empresa

Page Personnel

Fast growing Shared Service Centre in Barcelona
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 06/08/2018

Funciones

 * Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request)
 * Call recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)
 * Call escalation
 * Call prioritisation
 * Call resolving (where possible)
 * Call closing and confirmation with the user
 * Gathering of missing information concerning issues / incidents


Profile

* To be fluent in written and oral English and another EU language is a plus
 * Extremely strong customer service skills (most interaction with customers is undertaken over the telephone so analysts must be a able to articulate clearly and with confidence
 * Ability to communicate with customers at all levels including Executive Board Level
 * Ability to handle demanding customers in a pressurised environment
 * 1 year + experience working within service desk / customer service environment


Job Offer

Oportunidades de carrera y desarrollo profesional

Requisitos

*To be fluent in written and oral English and another EU language
*Extremely strong customer service skills 
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    4

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