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Service Desk Analyst with French and/or Italian Barcelona


  • Barcelona
  • Inscripción cerrada
  • 2 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

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Important company located in Barcelona with a corporate and international environment
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 30/05/2022

Funciones

You will be providing L1-L2 support via calls, emails and tickets in a corporate and international environment


Description

* Collaborate with Management and take strong ownership on tasks & projects committed
 * Proactively identify gaps and propose continuous improvement 
 * Optimize manual tasks wherever possible 
 * Take initiative by proposing improvements, workarounds and solutions 
 * Freely engage other IT teams and proactively deal with second level and stakeholders when needed 
 * Take proactive actions to build team credibility and customer satisfaction 
 * Ability to handle demanding customers and communicate at all levels including Executive Board Level 
 * Ability to prioritize workload effectively while ensuring quality results and keep track of progress 
 * Be cross-trained and up to date within the same region projects, processes and backlog 
 * Ensure (phone) availability and coverage within working hours and willing to extend the working hours during peak times and exceptionally busy periods or major issues when needed
 * Independently maintain a profound knowledge of our full EMEA scope


Profile

* Fluent in English and French or Italian
 * Ideally educated to degree level in IT and/or computing technologies
 * At least 4 years' experience working within a technical Help Desk environment
 * Focused and results oriented
 * Experience with Service logging tools 
 * Customer focused and committed to improving all aspects of the customer experience
 * Build and drive positive working relationships at all levels
 * Technical and customer support experience in a Pan European or Global company is desirable
 * ITIL Foundation Certification (preferred)
 * A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM
 * Desirable skills in MAC OS and SSCM knowledge


Job Offer

Professional growth and competitive salary along with good conditions.

Requisitos

Fluent in English and French or Italian
Ideally educated to degree level in IT and/or computing technologies
At least 4 years' experience working within a technical Help Desk environment

Se ofrece

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Área - Puesto

Tecnología e informática - Técnico de Soporte

Categoría o nivel

Técnico

Nº Vacantes

1

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