Service Desk Analyst with Italian Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 01/01/2018.

Funciones

Multicultural environment based in teamwork and professionalism.

Service Desk Analyst with Italian to grow into IT field and keep learning.


Description

The support analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities:

 * Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD).
 * Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request)
 * Provide Excellent Customer Support.
 * Follow up and solving complex IT incidents.
 * Escalate incidents to Level 3 when unable to resolve.
 * Responding to incoming emails.
 * Ensuring that service quality levels meet expectations.
 * This is part of the ongoing internal training and development of the EMEA Service Desk team.


Profile

* Experience with Service logging / ticketing tools
 * Good knowledge of Windows 7 and Office
 * Previous customer service / support experience
 * Technical academic background
 * Bilingual in Italian and high level in English


Job Offer

* Temporary contract (6 months)
 * Benefits

Requisitos

*Experience with Service logging / ticketing tools
*Good knowledge of Windows 7 and Office
*Previous customer service / support experience
*Technical academic background
*Biliungual in Italian