Service Desk (French) - PageGroup Shared Services Centre Barcelona


  • Barcelona
  • Hace 15 horas
  • 0 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Empresa

Page Personnel

PageGroup Shared Service Centre.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 28/11/2017

Funciones

* Service Desk Analyst with French for international projects within PageSSC.
 * Good opportunity to be part of international team involved in projects for EU market.


Description

The support analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities:

 * Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD).
 * Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request)
 * Provide Excellent Customer Support.
 * Follow up and solving complex IT incidents.
 * Escalate incidents to Level 3 when unable to resolve.
 * Responding to incoming emails.
 * Ensuring that service quality levels meet expectations.

This is part of the ongoing internal training and development of the EMEA Service Desk team.


Profile

* Experience with Service logging / ticketing tools.
 * Good knowledge of Windows 7 and Office.
 * Previous customer service / support experience.
 * Technical academic background.
 * High level in English.


Job Offer

* Career Plan.
 * International growing environment.
 * Top Employer Company.
 * Good work environment.
 * Benefits (Tickets Restaurant, Health Insurance, Life Insurance).

Requisitos

*Experience with Service logging / ticketing tools.
*Good knowledge of Windows 7 and Office.
*Previous customer service / support experience.
*Technical academic background.
*High level in English.
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    2

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