Service Desk Support Barcelona (Barcelona)

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Service Desk Support Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 4 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 3 años de experiencia

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Empresa

Page Personnel

Service Share Center of a big company located in Barcelona with good opportunities for career growth. The candidate will be part of the Service Desk Team providing support.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 05/10/2021

Funciones

 * Global Technology support competencies.
 * Collaborate with Management and take strong ownership on tasks & projects.
 * Identify gaps and propose continuous improvement.
 * Automatise and optimise manual tasks.
 * Manage chases & escalations, and keep the Management & key stakeholders informed.
 * Ability to handle demanding customers and communicate at all levels including Executive Board Level.
 * Fluent in English.

Requisitos

 * Ideally educated to degree level in IT and/or computing technologies.
 * At least 4 years' experience in IT Support Analyst.
 * Customer focused and committed to improving all aspects of the customer experience.
 * Technical and customer support experience in a Pan European or Global company is desirable.
 * ITIL Foundation Certification (preferred).
 * A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM.
 * Desirable skills in MAC OS and SSCM knowledge.
 * Good English level.

Se ofrece

Personal and profesional growth.
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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