Social media agent - german 96438/118 Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 04/12/2018.

Funciones

In this role your most important job will be to delight consumers every time they contact you. You will be an Ambassador who lives, breathes and loves the brand. You will want to build brand loyalty at every single touchpoint on the Owners- Journey. 

Our client is a world leader in design and engineering who transform every category they enter with radical and iconic reinventions that work, perform and look very different.

We expect you to be a great person who loves working in a fast-paced diverse team that provides excellent customer service to owners of the most innovative and stylish products in the world. 

Sales through Service will be part of your make-up - you must love working towards and striving to achieve realistic and stretching sales target. 

You need to be computer literate and comfortable with data. You will have excellent communication and influencing skills and able to work under pressure. You- ll demonstrate a proactive drive for results combined with excellent decision-making abilities combined with attention to detail.

You will work in accessible facilities; you can get there by public transport..

If you are a motivated individual, willing to start a new challenging project, and with high communication skills, this is your opportunity! 

What we offer:

- A base salary of 21.000€ gross per year
- The working hours are rotating shift from 8AM - 8PM Mon- Sun with two weekends off per month 
- Full time and part time hours to suit our work demands and your life style. We endeavour to accommodate varied working patterns 
- Fantastic training and on the job support. 
- One of the best working environments in the city 
- Spanish and English lessons 
- Corporate discounts at local bars, cafes & restaurants 
- Internal employee incentives 
- Located in the heart of Sagrada Familia with excellent transport links 
- Internal development program

Requisitos

No se requieren estudios ni experiencia concretos.

- You must demonstrate a passion for Social Media and be able to convince us that you understand this channel inside out 
- You have a high level of communication (reading, writing and speaking) 
-  You must be someone who loves to give and receive fantastic customer service 
- You should be reasonably comfortable talking and attending team briefings in English  
- Good keyboard skills and an understanding of MS Office will really help you get up to speed quickly
- Enthusiastic and positive attitude

Se ofrece

- Specifically, but not limited to these apps, you will interact with our Owners online in Facebook, Twitter, Instagram and other social media applications 
- You will review owner feedback and approve product review on a range of social media apps 
- You will reactively and proactively engage owners and future owners in chat, guiding them through the purchase journey and encouraging them to buy the right product for them
- You will be working as part of multi-channel team and, when needs be, you will co-operatively support the voice and admin requirements of our owners by working across all channels and functions within the team 
- You´ll be on the lookout for opportunities to talk with owners about new and exciting products that are regularly launched into the market and you will proactively create sales opportunities and close sales. And for this, you will earn commission when you achieve realistic targets