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Spanish-English Speaking Customer Services Administrator Leganés (Madrid)


  • Leganés (Madrid)
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  • Experiencia

    Entre 1 y 3 años de experiencia

  • Salario

    Retribución sin especificar

  • Área - Puesto

    Administrativos y secretariado

    • Administrativo
  • Categoría o nivel

    Empleado

  • Vacantes

    1

  • Inscritos

    83

  • Contrato

    Contrato Indefinido

  • Jornada

    Jornada Completa

Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo.

Funciones

1.	Supporting both Internal and External Sales Account Managers. 
2.	Administrating software maintenance renewals:
a.	Issuing maintenance renewals, sending email reminders and chasing customers by phone.
b.	Making sure that all maintenance records are up to date.
c.	Informing Customer Services when maintenance has been renewed using our CRM.
d.	Updating licence programs with expired or renewed maintenance for ITS software.
3.	Order Fulfilment administration of hardware orders for Spain and European Union (EU) customers.
a.	Processing hardware orders. 
b.	Picking stock items for orders.
c.	Testing and configuring items. 
d.	Assembly of larger hardware.
e.	Packaging items and preparing shipments. 
f.	Arranging collection by courier. 
g.	Dealing with customer returns (RMAs).
h.	Ordering 3rd party software from suppliers and sending software licences to customers.
4.	Post Sales Care:
a. Confirming Orders Received - Making sure that everybody is aware that an order has been received and setting up a reminder for the relevant department.
b. Licensing in house software – making sure that licences are provided for iTS developed software.
5.	Ad hoc accounting duties.
6.	Enforcing the proper use of the company’s CRM (webCRM).
7.	General administration.

Requisitos

•	Good communication skills with a high standard of spoken and written English and Spanish.
•	Initiative and desire to constantly improve.
•	Team player but with the ability to work independently.
•	The ability to evaluate work and processes and suggest improvements.
•	Assertiveness with an understanding of people.
•	Spanish Accountancy and Taxes knowledge is highly desirable.
•	High levels of numeracy.  
•	Previous experience of stock control/order processing essential.
•	Intermediate Excel, Word, and Outlook skills.
Desirable (but not essential)
•	Advanced Microsoft Office skills.
•	Understanding of software licensing.

Se ofrece

•	Competitive salary (depending on experience). 
•	Extensive support and training.
•	Company Laptop.
•	22 days annual leave (increasing to 30 gradually after completing 2 full years at ITS).
•	Superb promotion and career development prospects.

Etiquetas

  • administration
  • order fulfilment

INFO TECHNOLOGY SUPPLY LTD

We are a leading software development company specialising in access management, booking systems, cost recovery, desktop management utilities, greener computing and track and control solutions.

  • LEGANES
  • Consultoría Informática/Telecomunicación
  • INFO TECHNOLOGY SUPPLY LTD

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