La oferta ya no está activa. Echa un vistazo a estas ofertas similares:

Responsable Centro de Ocio y Entretenimiento

Vision Innovation Diversion S.L

Aranjuez (Madrid) España

Hace menos de una hora

Associate Director Master in Management Program

Instituto de Empresa

Madrid (Madrid) España

Hace menos de una hora



(Madrid) España

Hace 7 días

Accounting & Tax Manager

Michael Page

(Madrid) España

Hace menos de una hora

Finance Director - Real Estate Company

Michael Page

(Madrid) España

Hace 7 horas

Administrativo/a contable. Sap


(Madrid) España

Hace menos de una hora

Analysis & Reporting Consultant

JATO Dynamics

(Madrid) España

Hace menos de una hora

Customer Logistics + SAP ( Portuguese )

Page Personnel

(Madrid) España

Hace menos de una hora

Contable con portugués


Madrid (Madrid) España

Hace menos de una hora


Supervisor global partner servicing independents Madrid

  • Madrid
  • Hace más de 100 días
  • 36 inscritos

Jornada sin especificar - Contrato sin especificar - Retribución sin especificar - No se requiere experiencia

Cerrada Inscripción



Page Personnel

Importante Empresa.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 18/01/2013



* Manage day-to-day activities of the team and provide direction to ensure service levels are met;

* Act as back-up servicing specialist  as required for workflow;

* Provide support to staff to ensure all Global Partner Servicing issues are addressed;

* Monitor via system or manual reports to ensure appropriate action is taken by Specialists to resolve and MGI financial risk is minimal at all times;

* Handle escalated issues as needed;

* Review , approve and submit write-offs for collection or payment discrepancies;

* Interface cross functionally to resolve issues and increase overall efficiency and effectiveness of department by driving change;

* Ensure partner/agent satisfaction is continually enhanced to strengthen overall partner satisfaction with MGI brand;

* Continually review areas for process improvement using SIPOC as guidelines;


* Review daily work requirements, tasks and overall performance management of Servicing Specialists and measure against department standards;

* Create and maintain servicing objectives for the department and individual specialists;

* Responsible for performance management including regular coaching and feedback, performance appraisals, and addressing performance issues/problems timely;

* Build teamwork within the department and regularly lead team meetings;

* Responsible for the recruitment, interviewing, hiring of new employees;

* Miscellaneous supervisor administration duties including timekeeping, payroll etc.

Compliance / Control;

* Track and address internal and external errors;

* Investigate and conceptualize procedures that could reduce work time or manual processes and at the same time reduce costs; 

* Act as business process subject matter expert (SME) and represent the Global Servicing and Operations team in product development initiatives and impact analysis which may affect Retail;

* Develop and maintain documented procedures;

* Monitor internal controls to ensure they are followed by Servicing Specialists;

* Support regulatory and compliance as required for FSA and PSD initiatives;


* All positions require the ability to model the Corporate Values of Respect, Courage, Passion, Teamwork and Integrity.
* All positions require core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis.
* Job knowledge of Company processes in varying functional areas that interface with the Global Servicing and Operations team (required)
* Previous experience leading or supervising a team, including hiring and performance management (required)
* Previous experience identifying opportunities for innovation and improved work processes and effectively leading change (required)
* Bilingual skills - Spanish and English fluency - verbal, written and comprehension (required)
* Comprehensive working knowledge of Cpompany Wire Transfer services, Power Transact POS system and settlement applications (required)
* Strong analytical skills including the ability to research, analyze, draw conclusions and present results of detailed analysis in a meaningful manner (required)
* Ability and willingness to take ownership and accountability for the business partnerships entrusted to them - includes the desire to drive the changes necessary to achieve the desired outcome (required)
* Willingness to do what it takes to achieve the necessary goals and objectives of the group and overall processes (required)
* Ability to identify, prioritize/organize and complete a large number of tasks and projects as assigned (required)
* Proven experience in analyzing business problems (required)
* Excellent analytical skills, proven ability to identify problems and recommend solutions (required)
* Project Management experience (preferred)
* Ability to identify/research new methodologies that would add value to departmental processes (preferred)
* Intermediate (required) or Advanced skills in MS Office applications including Word, Excel and Access (preferred)
*Knowledge of country regulatory requirements
* Excellent interpersona

Se ofrece

30000 - 33000 Euros
  • Área

    Administración de Empresas

  • Categoría o nivel


  • Nº Vacantes


Cerrada Inscripción
  • ¿Te avisamos?

    Crea tu alerta personalizada para recibir las últimas ofertas publicadas acordes con tu perfil.

  • ¡No te olvides!

    Recuerda actualizar tu CV antes de inscribirte en una oferta.

Inscribirme en esta oferta
Cerrada Inscripción

Para crear una alerta debes iniciar sesión o regístrate