Supervisor Order to Cash with polish language Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 31/03/2021.

Funciones

The Supervisor of Order to Cash (OtC*) will lead a regional team in the multi-national SSC across European markets. The Supervisor will be responsible for daily operations of order to cash for their assigned region maintaining a focus on the quality of our customer experience.

Responsibilities:

Responsible of OTC process, leading a team medium to large teams of 10 or more people under management:
 * Responsible of coordination with third party providers, other finance team members, operations, customer service and sales.
 * Point of contact and escalation of region's OtC technical and accounting issues.
 * Ensures OtC services provide a quality customer experience inclusive of timely and accurate invoicing, cash application, issue resolution
 * Implement and ensure compliance with the procedures, controls and principles set by Headquarters

Order to Cash
 * Responsible of the region entire OtC process including customer master maintenance, credit administration, billing cycle, collection activities, cash application processes and AR related management reporting.
 * Responsible of OtC process strategies to reduce DSO and past due invoices while improving customer satisfaction
 * Ensures dispute escalations are properly handled in a customer friendly manner
 * Provide reporting and analysis to generate insights within their given domain
 * Oversee reports accuracy and ensure compliance to internal and statutory policies

Requisitos

 * Minimum 6 years of experience in Order to Cash, Billing and Collections or Customer service
 * Experience of at least 3 years leading teams
 * Working knowledge of core transactional OtC processes
 * Experience in international environments
 * English as business language
 * Strong commercial, customer oriented profile
 * Excellent interpersonal skills with the ability to influence and develop relations at all levels
 * University Degree
 * Flexibility and ownership
 * Good negotiation skillsPreferred skills
 * Other European Languages
 * Working Knowledge of necessary regulatory requirements for a US Traded Company (i.e. US GAAP, SOX)
 * Proficiency with Microsoft Office
 * Knowledge of SAP HYBRIS

Se ofrece

Good long-term project in a large multinational