Support Analyst First Line with French Santa Cruz de Tenerife (Santa Cruz de Tenerife)

Descripción de la oferta

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Funciones

We are looking for customer service professionals with a good knowledge of French for one of our client companies in Santa Cruz de Tenerife.
Responsibilities
Interact with customers via telephone, email and the web, providing technical support and problems solving abilities.
Identify, evaluate and prioritize customer problems and complaints.
Analyze customer problems and formulate plans of resolution
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
Work with departmental staff to promote, develop, and maintain strong customer service values.
Escalate unresolved issues to support leads, designated (Client) service group.

Requisitos

Mandatory languages: French
Basic PC Skills
Good communication skills
Availability to work in shifts: 7 24 (40 hours per week, 5 days per week)
Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
Basic understanding of the principles, theories, and practices of group dynamics and/or team development
Basic Business Development: Results Focused, Initiative
Customer oriented
Experience: No specific experience is required (initial training)