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Support engineer Barcelona


  • Barcelona
  • Inscripción cerrada
  • 7 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

Inscripción Cerrada

Comparte:

Empresa

Page Personnel

Our mission is to advance manufacturing operations so pharma and biotech companies can provide patients with the right medicine.

Based in San Francisco and Barcelona, we are working with the latest technologies worldwide. We develop our product, a Serverless SaaS platform based on IoT, Big Data, Artificial Intelligence, and Cloud in order to optimize pharmaceutical and biotech manufacturing processes.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 13/09/2019

Funciones

We are science people doing Technology and We are looking for a Support Engineer!


Description

We are looking for an organized, proactive professional and development generalist with experience in 2nd and 3rd level support, willing to take the ownership of his/her product and to promote improvements together with the development, DevOps, data scientists, and pharma specialists teams.

 * Integrate into the current support flow for the IoT and Cloud-based platform, maintained in AWS, and customized apps.
 * Triage, prioritize and analyze the incoming questions and perform the first research to determine root causes in order to redirect tickets.
 * Manage a ticketing system and support flow, and continuously improve the method.
 * Receive, handle and prioritize support requests in English from the users of our SaaS
 * Proactively solve the inquiries up to a 2nd / 3rd level, properly escalating to Development, DevOps or Security when needed and collaborating with them to solve & improve our solution.
 * Reproduce reported bugs in testing environments, for further troubleshooting.


Profile

* Bachelor's degree in Computer Sciences or Telecommunications Engineering
 * Working experience in Technical Support for Web Applications
 * Working experience in Web Applications development ( Java, Python or JavaScript )
 * Technical troubleshooting experience - finding bugs and providing 1st level root cause analyses
 * Interest and knowledge in AI / ML / DL and Big Data
 * Curious and proactive
 * Capable of working with a dynamic product that is ever changing and evolving rapidly
 * Strong analytical and creative problem-solving skills
 * Ability to take smart risks and champion new ideas
 * Team player, collaborative, innovative, get things done mind


Job Offer

* Competitive salary in the sector, according to your experience and skills
 * Flexible schedule
 * Private medical and dental insurance
 * English / Spanish classes
 * Stock Options plan
 * Internal training and certifications plan
 * Career plan and scheduled salary reviews
 * Team Building Activities
 * An excellent work environment with a young, dynamic collaborative team
 * The possibility to join a young American company with great expectations and huge
potential to grow

Requisitos

We are science people doing Technology and We are looking for a Support Engineer!
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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