Tac staff (tac) 33303/529 Asturias


  • Asturias
  • Hace 1 horas
  • 4 inscritos

Jornada sin especificar - Contrato De duración determinada - Retribución sin especificar - Experiencia de 3 años

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Comparte:

Empresa

ADECCO

Adecco, líder mundial en el sector Recursos Humanos, ofrece un servicio integral especializado en todas las áreas: selección, trabajo temporal y fijo, externalización de servicios, formación, prevención de riesgos laborales, gestión de carreras, consultoría y outplacement. 

La presencia de Adecco en 70 países garantiza un profundo y amplio conocimiento de cada sector y de cada mercado. Su estructura mundial permite ofrecer un servicio homogéneo en los cinco continentes. 

La estrategia de especialización por perfiles profesionales cualificados adoptada por Adecco durante el 2007 se ha llevado a cabo con éxito y sigue en marcha con la apertura de nuevas delegaciones especializadas y Career Centres, espacios en los que el candidato puede satisfacer todas sus necesidades laborales gracias a los consultores que lideran estos centros.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 14/03/2019

Funciones

- 1. Support Helpdesk, FLM, External plant technicians or Client technicians during Incident Resolution when FO is not able to manage.
- 2. Received and Process non Massive or Massive Network Incidents. 
- 3. Immediate 1st Level Resolution of Incidents
- 4. TT Follow UP to FLM, External and Internal Plant,  3rd Operators, Service Providers
- 5. Escalation to BO TEC for complex incidents
- 6. Customer provision of the Network
- 6.1. Follow up and control of the Provisioning Process, especially the ones related to semi-automatic processes that are complex enough to be followed by Helpdesk Network Team.
- 6.2. Resolve the incidents of the Provisioning Process.
- 6.3. Escalation to BO TEC, GMZ include, for complex incidents of the Provisioning Process.
- 6.4. Configure of the Network to manual process with procedural documents already transfer to BO TAC
- 6.5. Client installation technicians.
- 7. Network provision.
- 7.1. Configure or Un-configure the equipment of Network with procedural documents already transfer to BO TAC
- 7.2. Tests with technician for accept the equipment.
- 7.3. Configure of the Network with procedural documents already transfer to BO TAC
- 7.4. Escalation to BO TEC, GMZ include, for complex incidents of the Network provision
- 8. Change Management
- 8.1.Schedule and Manage Maintenance Work on the Network
- 8.2.Record Configuration Changes of the change of the Maintenance Network
- 9. Execution of routine tasks proceeded by BO-TEC: BackUPs, preventive or Routine Maintenance
- 10. Administration of the Failure Status Queries

Requisitos

- FP2, Technical Engineer 
- Spanish Mandatory
- English Desirable
- Basic to Medium skill on some of the following Communications Technologies (Transmission, Datacom, Core, Fixed Access or Mobile Access)
- Proficiency using connections tools/protocols like Secure CRT, Putty, FTP (Filezilla)
- Proficiency using MS Office Suite (Excel, Word)
- Skills and Knowledge on Linux based systems desirable
- Able to create technical procedures based on requirements
- Basic Programming Skill desirable
- Ability to communicate detailed technical aspects with ease

Se ofrece

- 1. Support Helpdesk, FLM, External plant technicians or Client technicians during Incident Resolution when FO is not able to manage.
- 2. Received and Process non Massive or Massive Network Incidents. 
- 3. Immediate 1st Level Resolution of Incidents
- 4. TT Follow UP to FLM, External and Internal Plant,  3rd Operators, Service Providers
- 5. Escalation to BO TEC for complex incidents
- 6. Customer provision of the Network
- 6.1. Follow up and control of the Provisioning Process, especially the ones related to semi-automatic processes that are complex enough to be followed by Helpdesk Network Team.
- 6.2. Resolve the incidents of the Provisioning Process.
- 6.3. Escalation to BO TEC, GMZ include, for complex incidents of the Provisioning Process.
- 6.4. Configure of the Network to manual process with procedural documents already transfer to BO TAC
- 6.5. Client installation technicians.
- 7. Network provision.
- 7.1. Configure or Un-configure the equipment of Network with procedural documents already transfer to BO TAC
- 7.2. Tests with technician for accept the equipment.
- 7.3. Configure of the Network with procedural documents already transfer to BO TAC
- 7.4. Escalation to BO TEC, GMZ include, for complex incidents of the Network provision
- 8. Change Management
- 8.1.Schedule and Manage Maintenance Work on the Network
- 8.2.Record Configuration Changes of the change of the Maintenance Network
- 9. Execution of routine tasks proceeded by BO-TEC: BackUPs, preventive or Routine Maintenance
- 10. Administration of the Failure Status Queries
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    15

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