Team Lead Service Desk Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 10/02/2023.

Funciones

* You will be responsible for the management and improvement of the Service Desk team.


Descripción de la oferta

* You will be responsible for the management and improvement of the Service Desk team.
 * Collaborate with Management and take strong ownership on tasks & projects.
 * Identify gaps and propose continuous improvement.
 * Automatise and optimise manual tasks.
 * Managechases & escalations and keep the Management & key stakeholders informed.
 * Ability to handle customers and communicate at all levels including Executive Board Level.
 * Fluent in English.


Perfil del candidato

*3-5 years previous experience in a Technical environment in a European or Global company
*Experience with service ticketing tools
*Result focused and customer service oriented.
*Project Management and Change control experience.
*Experience in process documentation with detail-oriented skills.


Oferta de empleo

Oportunidades de carrera y desarrollo profesional.

 

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Requisitos

*3-5 years previous experience in a Technical environment in a European or Global company
*Experience with service ticketing tools
*Result focused and customer service oriented.

Se ofrece

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