Team Leader Customer Service w/ Native level of Dutch Barcelona (Barcelona)

Descripción de la oferta

Proceso de selección continuo.

Funciones

Do you have experience in managing teams in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you!

Our client is a Belgian company working for various companies in different industries. Here in Barcelona, the customer service teams for these companies make sure that all Dutch and Flemish customers are assisted in a professional way. In order to structure and organize the team(s) as well as to ensure that the team(s) perform great, we are currently looking for a Customer Service Team Leader.

As a Customer Service Team Leader, under the direction of the Operations Manager and Project Manager, your responsibilities include:
- Building, managing, encouraging and inspiring your Dutch and Belgian B2C/B2B teams; technical support and administrative teams
- Ensuring a great, consistent customer experience that matches your clients´ vision and mission
- Ensuring satisfaction of your current clients and reporting to the Project Manager
- Setting up objectives for your team and following up their achievements, having 1-2-1 meetings
- Keeping your team motivated and the service levels high
- Implementing and pursuing different strategies in order to ensure your clients´ continued happiness
- Following up issues and the absence of your team
- Organizing and planning schedules

Requisitos

Key Languages:
- Native level of Dutch or Flemish
- Upper-advanced level of English 

Core Skills/Experience: 
- Previous experience as a Team Lead or Supervisor in a Contact-Center
- Effective Customer service management skills (communication and leadership)
- Expertise in troubleshooting and analysis
- Dynamism and ability to motivate a team, hands-on
- Quick-thinker, result-oriented and a team player
- Responsible and organized, able to work closely together in a fast-paced environment

Se ofrece

What's on offer?
- Competitive salary package with a fixed + variable compensation
- Permanent contract
- Opportunity to be the first to lead these teams and with a lot of flexibility
- Dynamic and friendly environment with flat hierarchies
- Centrally located office (El Poblenou) with views on the Meditteranean Sea
- Free Spanish language classes

Etiquetas

• barcelona
• team leader
• telecommunications