Team Manager w/ Native Level of English Barcelona

Team Manager w/ Native Level of English Barcelona


  • Barcelona
  • Hace 8 días
  • 11 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 2 años de experiencia

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Empresa

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Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 20/12/2020

Funciones

Main Responsibilities

- Keeping an eye on the team's performance and productivity;

- Coaching and guiding your team; 

- Supporting with digital transformation;

- Making sure that your team is following established guidelines and internal procedures; 

- Provide advice, support and technical help to your team; 

- Support your team with more complex questions and cases; 

- Keep an eye on the quality of service delivered by your Team;

- Maintain your team engaged and motivated by carrying out team building activities and providing guidelines of career development; 

- Staying up to date with internal processes and news;

- Bring your ideas of how to optimize the business.

Requisitos

Core Skills/experience

- Native level of English; 

- Any additional language is a plus; 

- Minimum 2 years of experience as a Team Manager (preferably in a call center);

- Experience within the healthcare industry preferred;

- Postgraduate and/or Master's degree desired; 

- Experience with KPIs;

- Outstanding listening and communication skills;

- Strong IT skills; 

- Customer service orientation; 

- Flexibility to travel if needed;

- Goal oriented; 

- Ability to multitask and be flexible to changes; 

- Drive for top performance with respect to quality;

- Eagerness to grow and develop;

- Engagement with the client's values and mission.

Se ofrece

What’s on offer

- Competitive Salary;

- Health Insurance; 

- Pension Plan (after 1 year);

- Life, accident and travel insurance (after 3 months);

- Cantine (after 3 months); 

- Working from home; 

- Training and development; 

- Career opportunities.
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

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