La oferta ya no está activa. Echa un vistazo a estas ofertas similares:

Head Of Customer Satistaction

Page Personnel

Barcelona España

Hace 38 horas

Inscríbete
Customer Success Manager/Account Manager B2B - French Speakers

Page Personnel

Barcelona España

Hace 14 horas

Inscríbete
Senior Customer Success Manager

Page Personnel

Barcelona España

Hace 4 horas

Inscríbete
Customer Success Lead

Follow App Care

Barcelona España

Hace 44 días

Inscríbete
Customer Service with a Native level of French and Italian

Fashion Industry

Barcelona España

Hace más de 100 días

Inscríbete
Customer Service Specialist with Excellent Level of French, English and Spanish

Talent Search People

Tordera - Barcelona España

Hace 14 horas

Inscríbete
Customer Service with a Native level of French

Fashion Industry

Barcelona España

Hace más de 100 días

Inscríbete
Customer Service Agent with Native Level of French

Talent Search People

Barcelona España

Hace 14 horas

Inscríbete

Team Supervisor with Native French and Good English for the French Market Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 2 inscritos

Jornada Completa - Contrato Indefinido - Entre 25.000 y 28.000€ Brutos/anuales - Al menos 2 años de experiencia

Inscripción Cerrada

Comparte:

Empresa

Talent Search People


                
            
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 20/09/2019

Funciones

We are looking for a Senior Supervisor with a Native level of French to work for an International company in a Multicultural environment in the center of Barcelona.

The company's Service Centre in Barcelona provides centralized training administration services for customers on a pan-European basis in more than 20 languages and 36 countries.

You will be responsible for:

- Managing and controling Training Administration aspects of a project, ensuring that defined and agreed deliverables are produced according to agreed schedules.
- Ensuring strong employee engagement within the team including: day to day oversight, motivation, conflict management, training, wellbeing and performance, by providing coaching and skill development.
- Being responsible for quality supervision by listening to calls, monitoring all types of transactions and providing feedback to agents.
- Ensuring appropriate performance management actions are taken.
- Taking ownership of escalated key points and provide updates to the team manager on any issues
- Recommending and implementing new strategies to improve efficiency and provide excellent customer service.
- Developing /maintaining proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service.
- Financial tracking: Budget Control / Forecast.
- Ensuring proper communication / benchmarking and knowledge sharing between project teams.

Requisitos

We are looking for a person with the following qualifications, experience and skills:

Qualifications:

- Native level of French and an advanced level of English.

Experience:

- Experience in a similar position, previous experience in French market.
- Experience in customer service, LMS administration (is a plus), BPO, training and development.

Skills:

- Excellent skills in Microsoft Office tools.
- Delegation.
- Prioritization.
- Knowledge of team strengths.
- Task & issues tracking.
- High communication skills.
- Process oriented.
- Training and coaching skills.
- Resilience.

Se ofrece

- International company.
- Multicultural environment.
- Schedule: 08.00 - 17.00.
- Festive days (+120€).
- Transportation and day care.

Etiquetas

  • english
  • customer service
  • management
  • team leader
  • lms
  • french
  • team manager
  • team supervisor
  • Área

    Atención al cliente

  • Categoría o nivel

    Mandos

  • Nº Vacantes

    1

Inscripción Cerrada


Inscribirme en esta oferta
Inscripción Cerrada

Para crear una alerta debes iniciar sesión o regístrate