Technical call center specialist (maternity leave) Barcelona

Funciones

* Customer service role that guarantee timely, complete resolution f problems reported by clients via telephone or email support.


Descripción de la oferta

* Guarantee timely, complete resolution of problems reported by clients via telephone or email support, though the delivery of parts and/or scheduling of on-site visits by Technical Engineers. 
 * Handle support request originating from clients and transfer of the resultant parts order to the back office
 * Guarantee customer satisfaction by profesional technical assistance standards related to costs,s ervice quality and quickness
 * Guarantee product data collection from the market
 * Manage the collection feedback sata related to the products
 * Proactively support CATs in order to keep support costs down
 * Effective recording and management of incoming cases (technical issues and requies) and Customer complaints
 * Act as first-line troubleshooting and timely escalation to meet customer SLA's
 * Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA's
 * Maintain data accuracy within the working systems at all times


Perfil del candidato

* 1-3 years experience in a call center enviroment or in a customer service support role
 * High School Diploma or Bachelor Degree
 * Languages: Spanish and English fluently
 * Strong phone and verbal communication skills alomg with active listening
 * Knowledge of customer service practices and principles
 * Familiarty with CRM systems
 * Customer focus and adaptability to different personality types
 * Ability to multi-task, set priorities and manage time effectively


Oferta de empleo

* Temporary contract with Page Personnel ETT (maternity leave)

Requisitos

1-3 years experience in a call center enviroment or in a customer service support role
High School Diploma or Bachelor Degree
Languages: Spanish and English fluently

• Área

  Administración de Empresas

• Categoría o nivel

  Técnicos

• Nº Vacantes

  1