Technical Support Agent w/ Native level of German Barcelona (Barcelona)

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Technical Support Agent w/ Native level of German Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Inscripción cerrada
  • 1 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Are you a candidate that wants to discover new directions? Do you want to work with the latest technology and are you willing to offer the best possible service? 

Do not hesitate and have a quick look at the details!
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 23/04/2021

Funciones

- Answer questions and solve technical issues related to the client's software via e-mail and phone.

- Identify the type and/or severity of the technical issue.

- Be the first point of contact for clients and transfer issues to the proper department.

- Monitor and follow up a resolution, updating the client's profile on the database. 

- Maintain high-quality technical and customer support standards.

Requisitos

- Native level of German.

- Fluent level of English.

- Preferably +1 year of experience in Technical support roles handling complaints and requests directly from customers.

- Required experience working with Navision/Dynamics 365 Business Central and ERPs.

- Knowledge of the automotive industry, for example Logistics or Shared Services Center, will be a big plus.

- Excellent communication and listening skills, both in writing and on the phone.

- Great capacity to work under pressure and in a fast-paced environment.

Se ofrece

- Training and internal growth opportunities.

- A full-time job and long-term contract directly with the hiring company. 

- Discounts on the company's products.

- Fun working environment, with rewards and room for creativity.

What you will learn?
- Improve communication skills.

- In-depth knowledge about a software tool.

- To work in an international environment.

- Be part of a very fast-moving company
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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