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Technical Support B2B w/ Fluent Level of Italian + French Barcelona (Barcelona)


  • Barcelona (Barcelona)
  • Hace más de 100 días
  • 5 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Descripción de la oferta

Descripción de la oferta

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Funciones

Would you like to start working for a famous navigation and management software company in Barcelona? If you have a fluent level of French & Italian, are a team player by nature and always ready to help, we are looking for you! 

Our client is a well-known company and market leader in fleet management solutions, providing a SaaS (Software-as-a-Service) solution to their customers and partners. Their products are created to help professional drivers to drive greener, safer and more efficiently. Their products serve more than 45,000 fleet customers in 26 countries with more than 625,000 active monitored units/vehicles.

Aspiring to maintain their leading position in the market, they are looking for an experienced and skilled new member of their customer support team.

As a Customer Support Representative B2B, your responsibilities will include:
- Providing product information and effective technical support through multiple channels (phone, e-mail, chat)
- Investigating and taking care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers
- Contributing to additional support programmes/projects (e.g content delivery, product expertise, targeted proactive support activities)

Requisitos

Key Languages:
- Proficient level of both French and Italian
- Additional language is a plus

Core Skills/Experience:
- At least 1-year of Customer Service experience in an international B2B environment 
- Strong written and verbal communication skills 
- Proven experience in sales is an advantage
- Basic knowledge of PC hardware; good knowledge of Windows OS

Se ofrece

What's on Offer: 
- Competitive base salary with a generous commission scheme
- Indeterminate contract, Full time
- Monday to Friday from 9am to 18pm
- Lunch Vouchers and tickets restaurant
- Private health insurance
- Pension Plan
- Spanish and English language course
- 50% discount on a purchase of the company’s products
- The chance to work in a fast-moving, innovative and international environment, dealing with all kind of different countries and cultures
- International dynamic environment with the benefits of a big successful company

Etiquetas

  • call center
  • helpdesk
  • frances
  • customer service
  • français
  • b2b
  • service client
  • attencion al cliente
  • french
  • technical support
  • italian
  • support technique
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    2

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