Technical Support Engineer (h/m) Barcelona


  • Barcelona
  • Hace 16 horas (Actualizada)
  • 3 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Important company provider of innovative solutions for building automation, located between Barcelona city and Vallés Occidental.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 27/08/2020

Funciones

The Technical Support Engineer (h/m) will perform the following tasks:
 * Technical support (Tier 3), via telephone, mail and remote desktop (after-sales).
 * Assistance/doubt-resolution to sales team on the products (pre-sales).
 * Setup and maintenance of helpdesk tools.
 * Follow-up of support cases requiring action.
 * Elaboration of technical documentation such as user manuals, datasheets, application notes, FAQs, etc.
 * Identification and reporting of deficiencies found in the technical documentation.
 * Maintenance of external documentation related to assigned products.

Requisitos

The Technical Support Engineer (h/m) must posses:
 * Technical degree in Electronics or Telecommunication.
 * MANDATORY: High level of English and Spanish languages.
 * Knowledge of building automation protocols (KNX, BACnet, Modbus, LonWorks, MBUS, DALI...).
 * Solid technical background in Field Bus Technologies for Home / Building Automation technologies.
 * Strong documentation skills.
 * Highly valuable be fluent in other languages: French, German, Portuguese, Arabic...
 * Valuable previous experience as Product Engineer, Product Manager or Project Manager.
 * Valuable previous experience in multi-protocol integrations.
 * Valuable previous experience in HVAC solutions.
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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