Technical Support Engineer (h/m) Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 28/09/2020.

Funciones

The Technical Support Engineer (h/m) will perform Tier 3 technical support remotely, assistance to sales teams, while elaborating technical documentation, giving support to Product Managers.

The Technical Support Engineer (h/m) will perform the following tasks:
 * Technical support (Tier 3), via telephone, mail and remote desktop (after-sales).
 * Assistance/doubt-resolution to sales team on the products (pre-sales).
 * Setup and maintenance of helpdesk tools.
 * Follow-up of support cases requiring action.
 * Elaboration of technical documentation such as user manuals, datasheets, application notes, FAQs, etc.
 * Identification and reporting of deficiencies found in the technical documentation.
 * Maintenance of external documentation related to assigned products.

Requisitos

The Technical Support Engineer (h/m) must posses:
 * Technical degree in Electronics or Telecommunication.
 * MANDATORY: High level of English and Spanish languages.
 * Knowledge of building automation protocols (KNX, BACnet, Modbus, LonWorks, MBUS, DALI...).
 * Solid technical background in Field Bus Technologies for Home / Building Automation technologies.
 * Strong documentation skills.
 * Highly valuable be fluent in other languages: French, German, Portuguese, Arabic...
 * Valuable previous experience as Product Engineer, Product Manager or Project Manager.
 * Valuable previous experience in multi-protocol integrations.
 * Valuable previous experience in HVAC solutions.