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Technical Support Engineer VoIP Barcelona

  • Barcelona
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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multinational company operating in the telecommunications industry (VoIP and Unified Communications solutions)
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 10/06/2019


We are looking for a Technical Support Engineer with experience in VoIP.

Descripción de la oferta

* Respond to support queries by phone, email, chat, ticketing system.

 * Advise customers on the proper use of the product.

 * Work closely with Partners and assist with large scale deployments

 * Work on integrations between Wildix and 3rd party products

 * Identify, analyze and troubleshoot technical issues to provide help in timely manner.

 * Work in collaboration with other members of Technical Support Team

 * Use JIRA to manage tickets

 * Advice on technical pre-sales queries

 * Train partner engineers on correct use of

 * Manage RMA requests

Perfil del candidato

* Experience working with VoIP PBX
 * Strong networking skills (TCP/IP, LAN, WAN, SIP, UDP, RTP)
 * Ability to Analyse call flows with Wireshark and use tcpdump
 * Experience in problem analysis and resolution, previous experience in technical assistance / help desk
 * Experience with Telecommunications standards DECT / SIP / ISDN/ Analog
 * Strong communication, technical and analytical skills
 * Quick learner, eager to learn new products and technologies
 * Team player with high level of dedication and commitment
 * Knowledge of network technologies, OSI model, LDAP, DNS, DHCP,
 * Preferred Certifications: Multiple industry and vendor certifications such as Microsoft and Cisco

Oferta de empleo

Professional Career


We are looking for a Technical Support Engineer with experience in VoIP.
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