Technical Support Engineer w/ Native Level of Italian Barcelona (Barcelona)
- Barcelona
- Inscripción cerrada
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Al menos 2 años de experiencia
Retribución sin especificar
Digital
Técnico
1
3
Contrato Indefinido
Jornada Completa
Duración de la oferta: hasta el 29/03/2018.
Are you passionate about IT and do you have at least 2 years of experience in Level 2 Support? Then keep on reading! Our client is a leading provider of data protection and recovery solutions that assure organisations that their data can be recovered whenever necessary. Founded in 1990, this company provides a comprehensive solution for virtual and physical environments, backed by excellent support and expertise to more than 40.000 users around the world. Based in the EMEA HQ, the responsibilities of a Technical Support Engineer will entail: - Receiving technical requests and providing support and solutions for a product or issue by phone, email, or chat - Applying technical knowledge to solve complex problems and advise customers on solutions - Researching, analysing, and resolving complex functionality and usability related issues - Maintaining knowledge of Support policies, procedures, tools and systems
Key Languages: - Native level of Italian - Advanced level of English - Advanced level of German, Spanish, and/or French would be a plus Core Skills/Experience: - Strong customer service focus and experience in technical support level 2 - Excellent oral and written communication skills - Experienced in virtual platform such as Microsoft Hyper-V, VMware, or Citrix Xen - Proactivity and demonstrated ability to assess customer requirements, identify business problems, and demonstrate proposed solutions - Network Basics - OSI, IP Address, TCP\IP, UDP, FTP, Ping, Telnet, Netstat, Etc. - Network protocols - Http, Https, SSL, SMTP - Server administration
What’s on Offer: - Permanent contract after the trial period - Competitive compensation package and commissions - Private health insurance (including partner and children) - Life insurance - Flexible pay, if preferred - Starting date: ASAP
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