Technical Support Engineer Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 15/12/2021.

Funciones

We are seeking a Technical and Functional Support Engineer to work within the Customer Success Unit team.


Descripción de la oferta

* Respond and resolve requests for technical and operational assistance from our customers.
 * Research and investigate complex issues for Unnax's product defects using: logs, traces, dumps, scripts, and other tools.
 * Identify and scale situations requiring urgent attention to the Development team.
 * Monitor interfaces to detect deffects in our service.
 * Partner with the Product team to highlight customers impact and influence the prioritization of defects/issues to manage fixes and documentation enhancement to ensure the satisfaction of our customers.
 * Continuously expand knowledge of the Customer Success Unit best practices, procedures, and systems.
 * Manage relationships with key internal stakeholders (Pre-Sales, Development and Product) to ensure success.
 * Act as a functional and technical expert for the customers.


Perfil del candidato

* BS or MS in Computer Science (preferably) or any Engineering.
 * Technical background and experience in software development and API technologies.
 * Experience with ticketing tools.
 * SQL knowledge.
 * Elastic knowledge.
 * Fluent in Spanish and Advanced level of English, other languages is a must.
 * Proven experience to work under pressure in a dynamic environment.
 * Curious and highly motivated with initiative, flexibility, and adaptability.
 * Ability to handle high pressure customer situations and achieve resolution with a clear sense of urgency.
 * Mindset and culture of customer problems first.


Oferta de empleo

Oportunidades de carrera y desarrollo profesional

Requisitos

We are seeking a Technical and Functional Support Engineer to work within the Customer Success Unit team.