TECHNICAL SUPPORT (English bilingual) Madrid


  • Madrid
  • Hace 4 horas
  • 7 inscritos

Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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An International Air Transport Company seeks Spanish and English speakers for a Customer Support position.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 06/11/2017

Funciones

If you speak fluent English, and have minimum 3 to 5 years of relevant experience in IT customer support services, this is your job!


Descripción de la oferta

* Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications;

 * Ensure regular customer communication and service delivery; this includes first level software and hardware support through online guidance and second level support for problems demanding on-site troubleshooting and solution delivery;

 * Ensure meticulous call logging of all incoming calls (Service Desk mailbox, Service Desk counter and Service Desk hotline) and perform regular quality control checks on call logging;

 * Resolve complex problems and implement solutions;

 * Co-ordinate user administration: office moves, position changes and new staff;

 * Monitor user profiles, Email accounts, provide access to the specific applications, advise customers of interruptions to local and global services;

 * Provide support during external events; Team meetings Etc.


Perfil del candidato

* Experience in a Customer Support position- Call Center

 * Requires a high level working knowledge of multiple complex software package, hardware, and network;

 * Experience in user administration in Active Directory;

 * Experience in server administration and networking;

 * Advanced knowledge of Microsoft Windows operating systems and Microsoft Office 365

 * Knowledge of basic hardware components and laptops;

 * Microsoft Lync all in one configuration and guidance

 * Minimum 3 to 5 years of relevant experience in IT customer support services

 * Strong customer focus and interpersonal skills in a global environment;

 * Ability to work as part of a team and autonomously;

 * Excellent oral and written communication skills in English; knowledge in an additional language is an asset;

 * Ability to remain calm, courteous and efficient in emergency situations


Oferta de empleo

* Salary : 30.000 €
 * Location: Madrid
 * Horario: 18h-1am.
 * Temporary contract: 6 months

Requisitos

*Salary : 30.000 €

*Location: Madrid

*Temporary contract: 3 months
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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