Technical Support Manager EMEA Guipúzcoa

Descripción de la oferta

Duración de la oferta: hasta el 26/08/2018.

Funciones

Responsibilities:
- Define and execute the strategic plan for the Technical Department.
- Assume full ownership of the Technical Department processes.
- Manage the team and individual performance, technical and skills development.
- Act as a technical representative in interdepartmental and intercompanies interactions.

Tasks:
- Manage the department resources to guarantee the technical services offered by the organization.
- Produce and analyze status and metrics reports.
- Establish and own the escalation process.
- Implement tools in order to improve the outcome of the technical processes.
- Ensure that the technical team is fully trained on the whole range of Onity products and relevant
technologies.
- Collaborate with Sales to provide product expertise when required.
- Collaborate with Supply Chain and Quality to reach the quality metrics set by the organization.
- Collaborate with Product Management to provide product insight and support for future developments.

Requisitos

To be succesful in this position you will have:
- Completed education as an Engineer (Bachelor's Degree) in one of the specified disciplines or comparable technical Education + 4 year practical experience in: electrical, electronics, computer sciences or
communications.
- Customer-focused and problem-solving mindset.
- Excellent written and spoken communication skills. Must be able to communicate with people at all levels.
- Leadership skills.
- Proficiency in IT based applications. Solid knowledge in SQL environment is considered a plus.
- Expected traveling time is 25%.
- Languages: Local language is Spanish. The candidate must be fluent in English and French will be considered a plus.

Se ofrece

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