Technical Support - Onsite Analyst - PageGroup SSC Barcelona (Barcelona)

Descripción de la oferta

Duración de la oferta: hasta el 26/10/2022.

Funciones

GTS Analyst Onsite is the Onsite point of contact responsible for supporting all end users within Europe and working with other internal IT and back-office teams as required to resolve incidents and requests.

Liaising with peers in the IT teams from other regions providing direction, support and advice where required.

They ensure diagnosis and fixing of terminals, PCs, laptops, smartphones, iPads and MACs, working efficiently and tenaciously to complete allocated tasks for the Implementation and support functions of the business. 

Accuracy and diligence are important in all tasks undertaken, taking pride in the successful completion of work and ensuring the customers' needs and expectations are fulfilled, ensuring minimum impact to operational.

This role is also accountable for allocated support requests, incidents and onsite/remote tasks, ensuring these are completed successfully, up-skilling the Support Desk team where there is the possibility of a 'shift left' approach to working.

Some external supplier interaction will be required.

Primary Responsibilities:
 * Purchase and delivery of new equipment with high customer and vendor engagement skills 
 * Maintain minimum hardware stock and keep stock room tidy 
 * Fix hardware issues and support all corporate IT equipment 
 * Manage third-party technical services for hardware repairing/warranty
 * Assist on office moves and desk movements 
 * Support coordinating live events 
 * Maintain Meeting Room's IT & Videoconference equipment working
 * Experience in setting up and supporting mobile devices and technologies such as iPhone/iPad, Android & Windows Mobile running various OS levels 
 * Participate in Starters & Leavers process 
 * Manage the day-to-day incidents and requests logged via the internal ticketing tool ensuring SLA's are met 
 * Respond to direct approaches from customers be that walking up, email and MS Teams 
 * Printers support (printer cards, contact with technical support, etc.) 
 * Participate in hardware and software rollout projects 
 * Proactively work closely with other IT departments to manage fixes and workarounds 
 * Actively participate in initiatives and goals based on each site locally (H2H days, etc). 
 * Respond to any second-level support from Service Desk requests/queries
 * Work with other departments and users inside and outside the IT community 
 * Deliver an outstanding level of customer service 
 * I+D: Capability to innovate and develop creative and efficient solutions 
 * Continuously look to improve and self-challenging 
 * Ability to work effectively with autonomy and low supervision 
 * Maintain an accurate tracking of IT assets inventory 
 * Ensure that all redundant IT equipment is disposed of or returned in accordance with Page policy 
 * Network & VoIP knowledge (patching racks, testing network issues, CISCO routers and basic level commands) 
 * Work to ensure that all devices are current and match for purpose, undertaking refresh and replacement activities where required 
 * Create and maintain an updated knowledge base and provide IT training 
 * Keep proactively updated in corporate IT projects and become a technical expert in managing Page infrastructure (O.S. environments and SW used)
 * Keep flexibility according to business needs

Requisitos

 * Very fluent in English and preferably another language
 * Minimum of 3 year's experience in IT Support in an international company 
 * Experience with antivirus solutions and security standards 
 * IT degree or higher education preferred (not essential)
 * Microsoft MCSE, MCP or MCA preferred, or working towards similar standards
 * Microsoft Windows 10 and Apple Mac
 * Microsoft applications including AD and GPO

Se ofrece

Meal voucher, monthly expenses