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Technical Support - Onsite Analyst - PageGroup SSC Barcelona


  • Barcelona
  • Inscripción cerrada
  • 2 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - No se requiere experiencia

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Empresa

Page Personnel

Are you looking for a place to grow your career that will inspire and challenge you? Then the PageGroup Barcelona Shared Services Centre (SSC), serving Michael Page, Page Personnel, Page Executive and Page Outsourcing, is the place for you.

At the heart of our business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people by creating opportunities to reach potential.

Open since 2014, our Shared Services Centre in Barcelona is a core part of our business. We are a champion for diversity - and a community of experts no matter if you work in finance, HR, marketing, resourcing and talent acquisition, or business technology. In fact, the PageGroup SSC is over 40 nationalities strong with more than 30 languages spoken - in four years we have already grown from 30 people to beyond 400. Find out more about our SSC by clicking here.
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 03/11/2022

Funciones

GTS Analyst Onsite is the Onsite point of contact responsible for supporting all end users within Europe and working with other internal IT and back-office teams as required to resolve incidents and requests.


Description

GTS Analyst Onsite is the Onsite point of contact responsible for supporting all end users within Europe and working with other internal IT and back-office teams as required to resolve incidents and requests.

Liaising with peers in the IT teams from other regions providing direction, support and advice where required.

They ensure diagnosis and fixing of terminals, PCs, laptops, smartphones, iPads and MACs, working efficiently and tenaciously to complete allocated tasks for the Implementation and support functions of the business. 

Accuracy and diligence are important in all tasks undertaken, taking pride in the successful completion of work and ensuring the customers' needs and expectations are fulfilled, ensuring minimum impact to operational.

This role is also accountable for allocated support requests, incidents and onsite/remote tasks, ensuring these are completed successfully, up-skilling the Support Desk team where there is the possibility of a 'shift left' approach to working.

Some external supplier interaction will be required.

Primary Responsibilities:

 * Purchase and delivery of new equipment with high customer and vendor engagement skills 
 * Maintain minimum hardware stock and keep stock room tidy 
 * Fix hardware issues and support all corporate IT equipment 
 * Manage third-party technical services for hardware repairing/warranty
 * Assist on office moves and desk movements 
 * Support coordinating live events 
 * Maintain Meeting Room's IT & Videoconference equipment working
 * Experience in setting up and supporting mobile devices and technologies such as iPhone/iPad, Android & Windows Mobile running various OS levels 
 * Participate in Starters & Leavers process 
 * Manage the day-to-day incidents and requests logged via the internal ticketing tool ensuring SLA's are met 
 * Respond to direct approaches from customers be that walking up, email and MS Teams 
 * Printers support (printer cards, contact with technical support, etc.) 
 * Participate in hardware and software rollout projects 
 * Proactively work closely with other IT departments to manage fixes and workarounds 
 * Actively participate in initiatives and goals based on each site locally (H2H days, etc). 
 * Respond to any second-level support from Service Desk requests/queries
 * Work with other departments and users inside and outside the IT community 
 * Deliver an outstanding level of customer service 
 * I+D: Capability to innovate and develop creative and efficient solutions 
 * Continuously look to improve and self-challenging 
 * Ability to work effectively with autonomy and low supervision 
 * Maintain an accurate tracking of IT assets inventory 
 * Ensure that all redundant IT equipment is disposed of or returned in accordance with Page policy 
 * Network & VoIP knowledge (patching racks, testing network issues, CISCO routers and basic level commands) 
 * Work to ensure that all devices are current and match for purpose, undertaking refresh and replacement activities where required 
 * Create and maintain an updated knowledge base and provide IT training 
 * Keep proactively updated in corporate IT projects and become a technical expert in managing Page infrastructure (O.S. environments and SW used)
 * Keep flexibility according to business needs


Profile

* Very fluent in English and preferably another language
 * Minimum of 3 year's experience in IT Support in an international company 
 * Experience with antivirus solutions and security standards 
 * IT degree or higher education preferred (not essential)
 * Microsoft MCSE, MCP or MCA preferred, or working towards similar standards
 * Microsoft Windows 10 and Apple Mac
 * Microsoft applications including AD and GPO

Requisitos

Very fluent in English and preferably another language
Minimum of 3 year's experience in IT Support in an international company 
Experience with antivirus solutions and security standards
IT knowledge

Se ofrece

Meal voucher, monthly expenses 

Área - Puesto

Telecomunicaciones - Administrador de Redes

Categoría o nivel

Técnico

Nº Vacantes

1

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