Technical Support Specialist (German) Barcelona


  • Barcelona
  • Hace 34 horas (Actualizada)
  • 1 inscritos

Jornada Completa - Contrato Indefinido - Entre 16.000 y 21.000€ Brutos/anuales - Al menos 1 año de experiencia

Inscribirme en esta oferta

Comparte:

Empresa

Selección de Personal

Being one of Europe´s leading global outsourcing company with over 60 different locations worldwide, our Client stands for diversity and quality.
Descripción de la oferta

Descripción de la oferta

Proceso de selección continuo

Funciones

The Job.

In this position, you will be in charge of resolving technical issues and of ensuring pre- and after-sales customer support to the company's customers.

The main tasks involve:
– Take incoming requests from customers via phone and/or email and provide them with accurate information
– Analyse complex technical issues and solve them on a quality level
– Logging and follow-up of correct and valid orders and solve any issue
– Deliver high level customer service on logistics, warranties, refunds, delivery process, and invoicing, etc.
– Provide support in line with SLA standards
– Maintain knowledge and expertise associated with company products
– Monitor/progress all open queries in queue
– Escalate potential service issues to the appropriate level
– Record all required data elements in CRM to provide a good follow-up and qualitative support

Please note that the tasks may vary depending on the project you are working on.


The Offer.

– A salary in line with market’s standards: 16.200 – 18.000 euros gross/year + bonus of 3.000 euros gross/year + full-paid training period
– Long-term position, full-time job (39hrs/week), standard office hours, Monday to Friday
– Opportunity to join a booming and exciting company
– A challenging and technical job
– An international company with a multicultural environment (+20 nationalities)
– A fun, rewarding and open-minded team
– Trainings, self-development program and career opportunities (Continuous training with 360° training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organised by the Company)
– Relocation package provided for candidates from abroad (up to 500 euros for your relocation costs)

Requisitos

The Profile.

– You have the following language skills: native level of German + fluency in English
– You have min. 6 months of experience in a Technical Support, Helpdesk Role in Service Desk or a Call Centre
– You have technical skills and knowledge
– You have analytic and problem-solving skills
– You are a logical thinker
– You have the willingness to learn and apply new technologies
– You are stress-resistant and organised
– You have a high-level of work ethic and quality
– You are a team player and have ability to work independently
– You are positive, open-minded and are willing to work in a multicultural environment
  • Área

    Atención al cliente

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

Más ofertas para ti

Junior B2B Technical Advisor (French)

Selección de Personal

Poblenou - Barcelona España

Hace 34 horas

Inscríbete
Administrativo/a dpto Customer Service

MANPOWER

Montmeló - Barcelona España

Hace 34 horas

Inscríbete
Account Helpdesk German and Turkish

Page Personnel

Barcelona España

Hace 34 horas

Inscríbete
Customer service con francés

Page Personnel

Barcelona España

Hace 10 horas

Inscríbete
CUSTOMER SERVICE CON INGLÉS

Grupompleo Empresa de Trabajo Temporal

Montornès del Vallès - Barcelona España

Hace 10 horas

Inscríbete
Customer service - nivel alto francés df203b9b

ADECCO

Terrassa - Barcelona España

Hace 34 horas

Inscríbete
Customer service ar 08316/16

ADECCO

Barcelona España

Hace 10 horas

Inscríbete
Customer service (farma - temporal) 08316/16

ADECCO

Barcelona España

Hace 10 horas

Inscríbete
Logistics Customer Service Representative - Import/Export

Page Personnel

Rubí - Barcelona España

Hace 34 horas

Inscríbete



Inscribirme en esta oferta
Inscribirme en esta oferta

Para crear una alerta debes iniciar sesión o regístrate