Technical Support Specialist (German) Barcelona

Funciones

The Job.

In this position, you will be in charge of resolving technical issues and of ensuring pre- and after-sales customer support to the company's customers.

The main tasks involve:
– Take incoming requests from customers via phone and/or email and provide them with accurate information
– Analyse complex technical issues and solve them on a quality level
– Logging and follow-up of correct and valid orders and solve any issue
– Deliver high level customer service on logistics, warranties, refunds, delivery process, and invoicing, etc.
– Provide support in line with SLA standards
– Maintain knowledge and expertise associated with company products
– Monitor/progress all open queries in queue
– Escalate potential service issues to the appropriate level
– Record all required data elements in CRM to provide a good follow-up and qualitative support

Please note that the tasks may vary depending on the project you are working on.


The Offer.

– A salary in line with market’s standards: 16.200 – 18.000 euros gross/year + bonus of 3.000 euros gross/year + full-paid training period
– Long-term position, full-time job (39hrs/week), standard office hours, Monday to Friday
– Opportunity to join a booming and exciting company
– A challenging and technical job
– An international company with a multicultural environment (+20 nationalities)
– A fun, rewarding and open-minded team
– Trainings, self-development program and career opportunities (Continuous training with 360° training courses, coaching sessions, courses for hard and soft skills, development programs for employees with leadership potential and management training courses organised by the Company)
– Relocation package provided for candidates from abroad (up to 500 euros for your relocation costs)

Requisitos

The Profile.

– You have the following language skills: native level of German + fluency in English
– You have min. 6 months of experience in a Technical Support, Helpdesk Role in Service Desk or a Call Centre
– You have technical skills and knowledge
– You have analytic and problem-solving skills
– You are a logical thinker
– You have the willingness to learn and apply new technologies
– You are stress-resistant and organised
– You have a high-level of work ethic and quality
– You are a team player and have ability to work independently
– You are positive, open-minded and are willing to work in a multicultural environment

• Área

  Atención al cliente

• Categoría o nivel

  Técnicos

• Nº Vacantes

  1