Technical Support with fluent level of English & French or German Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 01/05/2019.

Funciones

Are you a communicative person with a technical mindset? Do you speak English and fluent German or French? If so, we might have the job for you!

Our client is a well-known company providing industrial gases for the manufacturing sector. From food packaging to eco-buses, their gases improve everything from the quality of our food to the air we breathe. The company has offices all over the world, and nearby Barcelona they have a shared service center with over 300 employees from all four corners of the globe spread across three departments: Customer Support, Supplier Service, and Logistics.

Main responsibilities:
•	End-to-end performance of the industrial telemetry equipment 
•	Support the supply chain team
•	Ensuring accurate and timely two-way communications between the client system and the remote field device
•	Installing of new telemetry equipment and repairing the existing ones
•	Management of a list of telemetry faults 
•	Contact with the logistics teams to resolve power and phone issues, 3rd party hardware, software and communications providers, internal requests for field technician repair resources, and provision of support and advice to field repair technicians
•	Preparing documentation of issues in the trouble ticket system
•	Administrative support services such as updating customer information in the DOLV3 system, creating and maintaining group work instructions and executing small projects

Requisitos

Core skills/Experience:
•	Strong technical capabilities (technical background and/or experience in maintenance or logistics preferred)
•	Ability to solve technical problems and provide technical solutions for technicians
•	Bright and motivated individual with the ability to work as part of a team
•	Excellent written and verbal communication skills and interpersonal skills 
•	Proficient in multiple PC based applications in a Windows environment
•	High attention to detail / accuracy / analytical skills
•	Must be a self-starter who takes initiative in learning and implementing new methods, concepts and/or technologies
•	Enthusiastic and Proactive : a ‘can do’ and ‘hands on’ attitude – willingness to accept challenges and innovative approaches
•	Able to work independently and unsupervised
•	Strong problem solving skills and data analysis
•	Can confidently respond to continually changing priorities
•	Organized and able to multi-task/prioritize effectively to enable delivery of the objectives
•	Able to learn quickly
•	High level of English and Fluent French or German
•	Knowledge of basic electricity and sensor technology is preferable but not a must

Se ofrece

What's on offer?
•	6-month temporary contract leading to a permanent contract
•	Competitive salary package
•	International team with a hands-on and stable environment
•	Normal office working hours

Etiquetas

• habilidades comunicativas
• english
• german
• soporte tecnico
• french