Service Desk Analyst with German Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 01/01/2018.

Funciones

International and fast growing company based in Barcelona

Great opportunity to boost your career as a Service Desk Analyst


Description

The support analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities/responsibilities:

Recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD).
Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customers desktop and navigate to understand the issue/request)
Provide Excellent Customer Support.
Follow up and solving complex IT incidents.
Escalate incidents to Level 3 when unable to resolve.
Responding to incoming emails.
Ensuring that service quality levels meet expectations.
This is part of the ongoing internal training and development of the EMEA Service Desk team.


Profile

* Experience with Service logging / ticketing tools
 * Good knowledge of Windows 7 and Office
 * Previous customer service / support experience
 * Technical academic background
 * Bilingual in German and high level in English


Job Offer

* Temporary contract (6 months)
 * Benefits

Requisitos

*Experience with Service logging / ticketing tools
*Good knowledge of Windows 7 and Office
*Previous customer service / support experience
*Technical academic background
*Bilingual in German