Service Desk Analyst Dutch & French Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 22/02/2018.

Funciones

French and Dutch speaking Service Desk Analysts! For our multinational client in Barcelona we are recruiting experienced Service Desk Analysts to support to European Operations within PageGoup SSC.


Description

* Your responsibilities:

The Service Desk Analyst will be part of a team ensuring the delivery of quality service and support in their following day-to-day activities:

 * Re-coding / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)
 * Call analysis / identification / handling and troubleshooting (most issues will require the ability to shadow / connect to the customers desktop and navigate to understand the issue / request
 * Provide excellent Customer support
 * Follow up and solving complex IT incidents
 * Escalate incidents to Level 3 when unable to resolve
 * Responding to incoming emails and calls
 * Ensuring that service quality levels meet expectations

This is part of the ongoing internal training and development of the EMEA Service Desk team.


Profile

Your profile:

 * We are looking for a Team player with a fluent level of Dutch and French plus a high level of English
 * 2 years of experience in a similar role / environment - Help desk, Service Desk, Technical Support (Level 1-2) 
 * Experience with Service logging / ticketing tools and remote accessing customers desktop
 * Good knowledge of Windows 7 and Office
 * Previous Customer Service experience


Job Offer

Oportunidades de carrera y desarrollo profesional

Requisitos

We are looking for a Team player with a fluent level of Dutch and French plus a high level of English
2 years of experience in a similar role / environment - Help desk, Service Desk, Technical Support