Técnico en sistemas informáticos y redes - Computer Operator (Help Desk) Madrid
- Madrid
- Inscripción cerrada
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Al menos 2 años de experiencia
Entre 28.000 y 29.000€ Brutos/anuales
Tecnología e informática
Técnico
1
22
Contrato De duración determinada
Jornada Completa
Proceso de selección continuo.
Serves as the first point of contact for customers seeking technical assistance over the phone, email, or in person. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.
1. Experience: Minimum of three years’ experience supporting MS Windows environment. 2. Job Knowledge: Proven experience as Information Technology Help Desk Technician or other customer support role with working knowledge of office automation products, databases and desktop computer and printers. Good understanding of computer systems, mobile devices and other tech products. 3. Language: Level 3 (good working knowledge) of English speaking/reading/writing. Level 2 (limited knowledge) of Spanish speaking/reading/writing. This may be tested. 4. Skills and abilities: Good understanding of Microsoft operating system and Office products such as MS Word, Excel, Outlook and Power Point. Must have the ability to diagnose and resolve basic technical issues. Must have excellent communication skills. Must be customer-oriented and cool-tempered. Must have the ability to lift 30 lbs. in/out of small spaces. This may be tested. Must be able to uphold professional integrity, trust and confidence as well as abide by Department security policies and practices to fully and effectively conduct computer system administration. Must be able to get and maintain highest level of system access.
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