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TEMP Service Desk Analyst native level of German (6months) Barcelona


  • Barcelona
  • Inscripción cerrada
  • 0 inscritos
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Jornada Completa - Contrato Indefinido - Retribución sin especificar - Al menos 1 año de experiencia

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Comparte:

Empresa

Page Personnel

At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

PageGroup was established in the UK in 1976. We're now a FTSE 250 organization with operations in 36 countries, providing recruitment services and career opportunities at a local regional and global level.

In Barcelona, our Shared Services Centre regroups positions to support our operations in Europe and globally.

Find out more here: https://www.pagepersonnel.es/clientprofile/pagegroup-shared-services-centre
Descripción de la oferta

Descripción de la oferta

Duración de la oferta: hasta el 24/04/2020

Funciones

Service Desk Analyst - native level of German or Italian in PageGroup SSC


Descripción de la oferta

Service requests and issues are logged via the telephone, (internal call queuing system delivers calls to available analysts or raised via email.

 

 * Call recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)

 

 

 * Call analysis / identification / handling and troubleshooting (most issues will require the ability to 'shadow' / connect to the customer desktop and navigate to understand the issue/request)

 

 

 * Call prioritization

 

 

 * Call escalation

 

 

 * Call resolving (if possible)

 

 

 * Call closing and confirmation with the user

 

 

 * Gathering os missing information concerning calls / incidents

 

 

 * Research workarounds

 

 

 * Establishing and maintaining of a knowledge database for both, users and IT employees/specialists

 

 

 * Keep the customers updated concerning their calls/incidents/requests- including outages/maintenance of IT Services


Perfil del candidato

* Experience with Service Logging tools

 

 * ITIL Foundation Certification, desirable but not necessary, however an understanding of Incident, Change and Problem Management is an advantage

 

 * Thorough knowledge of Windows XP and 7, Citrix environment, including networking components, services and user profiles

 

 * A broad level of skills across PC hardware and software systems

 

 * Desirable Skills in CUCM and MAC OS

 

 * To be nativelevelinGermanandto be fluentinwrittenand oral English

 

 * Usage of Remote Desktop Tools

 

 * +1 year experience working within a service desk environment

 

 * Ability to handle demanding customer in a pressurised environment

 

 * Positive and enthusiastic attitude

 

 * Able to deal with a constantly changing environment

 

 * Able to work well within a local team and across regions

 

 * Ability to communicate with customers at all levels including Executive Board Level

 

 * Excellent time management Skills

 

 * Extremely strong customer service skills

 

 * Problem solving and analytical skills


Oferta de empleo

Salary and career opportunities

Requisitos

*Call recording / logging in ticketing tool (Manage Engine Service Desk Plus - internally known as GSD)


 

*Call analysis / identification / handling and troubleshooting 
  • Área

    Tecnología e informática

  • Categoría o nivel

    Técnicos

  • Nº Vacantes

    1

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