Trust And Safety Checker Madrid

Descripción de la oferta

Duración de la oferta: hasta el 10/04/2019.

Funciones

Description:

Trust and Safety is tasked with providing our fans a safe marketplace to buy and sell event tickets. We are responsible for investigating and handling a variety of transactional risk queues, internal and external transaction referrals, user agreement adherence, abuse of policies, collections, and user risk management.



Primary Job Responsibilities

Work fraud queues for global transactions and make real time determination on validity of each order in manual review.

Contacting customers in an effort to verify activity and mitigate loss. Responsible for emails and service requests, as well as other fraud processing items on a daily basis.

Effectively identify problems and issues by performing relevant research using the appropriate tools.

Analyze account history and trends to take appropriate action on accounts.

Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.

Review customer accounts to determine the legitimacy of the account and account holder, and any associated risk.

Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.

Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential queue changes.

Perform related duties as assigned.

Requisitos

Fluent in both English and Spanish.
A self starter and well organised individual capable of dealing with a start up environment.
Customer centric and a strong communicator that is comfortable contacting customers by phone and email

Basic Qualifications

Understanding or interest of ecommerce
Basic knowledge and understanding of know your customer principles and practices
Interest in music, sports or theatre events a passion for the industry that serves our fans.

Se ofrece

- Contract: 6 months
- Monday to Friday from 14:00 to 23:00
- Salary: 15.000 euros/ year