Turkish + English Customer Service & Sales Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 12/10/2020.

Funciones

 * Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services.
 * Reach assigned sales target
 * Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience.
 * Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
 * Master knowledge on one or several core products.
 * Coach colleagues on areas of expertise and take escalation call from those subjects.

Requisitos

 * 1-2 years of customer care & sales experience with a proven record of achieving sales goals in a structured environment.
 * Native level of Turkish
 * Advanced level of English
 * Target and Sales - Oriented, used to KPI'S
 * Verbal skills - Articulate, clear and friendly tone in a neutral accent without dead air
 * Comprehension - Ability to clearly understand and respond appropriately to the problem statements
 * Ability to maintain and manage active engagement during communications
 * Capable of managing communication flow and direction
 * Knowledge on internet connectivity and troubleshooting
 * Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
 * Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
 * Excellent research skills with proficiency in the usage of 'search' function
 * Adaptability to change in schedule and skill set as prescribed by Service Delivery
 * Team player that is willing to make adaptations for the benefit of customers and the program's engagement activities
 * Goal orientated with a focus on learning and continuous improvement
 * Fluent in discovering customer pain points and needs
 * Capable of effectively handling customer objections and driving value add in solutions offered
 * Capable of effectively utilizing product benefits to drive customer desire to buy
 * Capable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value
 * Effective time management and strong focus on schedule adherence and/or attendance

Se ofrece

 * Full-time position, from Monday to Friday, 39 hours per week (from 08.00 to 18.00)
 * Salary: 20.675€ gross/year - up to 26.176€ gross/year