VOIP Lead Engineer Barcelona

Descripción de la oferta

Duración de la oferta: hasta el 26/02/2020.

Funciones

Looking for a VoIP Lead Engineer with knowledge SIP, SDP and RTP


Description

* Proactively monitor, troubleshoot, diagnose and resolve faults across the customer VoIP Solution.
 * Single point of contact for incidents and changes for the customer.
 * Infrastructure and a range of IP services according to product SLAs, up to 3rd Level Support.
 * Build, manage and strengthen Customer relationship. Create and follow up on communication plans agreed with Customers.
 * Ensure records of work carried out are maintained accurately and on time, to facilitate the smooth running of the business.
 * Manage own workload effectively.
 * Carry out systems checks to confirm service status, configuration and presentation.
 * Participate, when requested, in Continual Service Improvement initiatives representing the Service Centre and area of expertise.
 * Provide training and coaching to new starters and less experienced team members and/or peers to assist with the on-going development of the team.
 * Coordinate and provide input into reports for complex and major incidents for individual Customers.
 * Participate and be available to work in the shift rota as required.


Profile

* Fluency with English (Written and Spoken) is a requirement.
 * Candidate will have a good understanding and proven troubleshooting experience in SIP Truking.
 * Previous experience within a Telco / IT Helpdesk environment would be ideal.
 * Proven experience with the following vendors and associated equipment and management systems: Sonus GSX/PSX, Nortel DMS, Siemens EWSD, Cisco, Juniper, others.
 * Able to demonstrate a high level of capability from a second level troubleshooting perspective in VoIP and TDM Voice.
 * Experience of working within a team environment, with full responsibility for fault resolution. To include taking ownership, coordinating with internal and external teams and managing through to a satisfactory conclusion.
 * At least 12 months proven experience of resolving incidents and enquiries at an advanced level.
 * Experience using Wireshark to analyse SIP traces.
 * Experience with one or several PBX systems an advantage.
 * Experience with NGIN an advantage.
 * Experience with number formats, TO, national/international call routing.
 * Able to provide training and coaching to new starters and less experienced team members and/or peers


Job Offer

Oportunidades de carrera y desarrollo profesional

Requisitos

*Fluency with English (Written and Spoken) is a requirement.
*Candidate will have a good understanding and proven troubleshooting experience in SIP Truking.