Workload Administrator / Customer Support Madrid

Description

• Proactively schedules on site activities optimizing costs and maximizing customer satisfaction and business metrics (Installations, PM, OQ-PV, etc.)
• May manage transactional sales opportunities and provides highly qualified leads to sales
• Updates accordingly customer information in Agilent internal systems Solves support process problems which are limited in scope and complexity
• Provides administrative support in support organization to support personnel, including call management, documentation creation and office automation assistance
• May routinely provide support to remote team members
• Responds to customer inquiries, acts as liaison with product divisions and other internal entities
• Works on administrative assignments with clearly defined objectives
• Performs routine clerical services/ support administrative duties using prescribed procedures
• Solves problems which are limited in scope and complexity

Profile

• May require some higher education or specialized training/certification
• No prior experience required; may have up to 4 years related experience
• Previous experience in Call Center and Customer Support applications (SAP, Oracle, etc.) will be appreciated
• Previous hands-on experience with Analytical Techniques such as Chromatography (GC, GC-MS, HPLC, LC-MS, etc.), Spectroscopy (UV-Vis, ICP, AAS, FTIR, etc) or Genomics (QPCR, Bioanalyzer, Scanner of Arrays, etc.) will be appreciated

We offer

• Training and development opportunities
• A commitment to work/life balance
• Total Compensation Package including medical and dental benefits, retirement programs and more
• A company with values around innovation and contribution, uncompromising integrity, trust, respect and teamwork, speed, focus, and accountability
• The diversity of cultural and individual perspectives held by our employees and their commitment to inclusion