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  • GTS Support Agent- TEMP 6 months

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    Hace 10 horas (Actualizada)

    Al menos 1 año de experiencia, jornada completa, contrato indefinido

    * Native level of French and fluent level of English * Experience with Service logging tools * ITIL Foundation Certification, desirable but not necessary, however an understanding of Incident, Change and Problem Management an advantage * Thorough knowledge of Windows 7 and 10, Citrix environment, including networking components, services and user profiles * A broad level of skills across PC hardware and software systems including: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365 * Desirable skills in MAC OS * Organized, methodical, detail oriented * Flexible according to business need * Ability to work as part of a team * Excellent time management: prioritise tasks independently, chases and escalations and be able to able to work in a multidisciplinary environment with constant changes * Ability to handle demanding customers in a pressurised environment * Positive and enthusiastic attitude * Ability to communicate both verbal and written at all levels including Executive Board level * Ability to communicate technical issues to non-specialist audiences * Goal orientated mind-set * Motivational and energetic * Approachable